Purchasing tickets to Hershey Theatre events is convenient. Tickets may be purchased by mail, phone, online, or at our box office.
Tickets by Mail:Please check back for the Ticket Order Form.
Tickets by Phone:Charge your tickets by calling the Box Office at 717-534-3405. Not all events or programs are available via phone during certain times of the year. A processing fee is added to all ticket sales. Please call the box office Monday - Friday from 9 AM – 5 PM and our staff will assist you with questions about events and processing fee information.
Tickets at the Box Office:
The Hershey Theatre Box Office is open Monday – Friday, from 9 AM – 5 PM, at 15 E. Caracas Avenue in downtown Hershey. On performance days, the box office is open from 9 AM until curtain time. Free parking is available on Caracas Avenue. Click here for directions.
Getting Your Tickets:
Please allow 3 – 4 weeks for processing at the height of subscription season or the beginning of individual ticket sales. From September – May, tickets are mailed the day they are processed. If you order within a week of the show, tickets may be held at the box office. You may pick up tickets anytime prior to curtain. Please allow 15 minutes.
Groups of 10 or more may qualify for special discounts on most performances. For more information on discounts, special events, tours, and other group benefits, please call 717-534-3412 from Monday – Friday, 10 AM – 5 PM. Visit our Group Sales page for more details.
Once your order has been processed, no refunds or exchanges will be accepted. Please make sure you’ve selected the proper event and time, venue, and seat locations (when applicable) prior to completing your order. We are not responsible for lost or stolen tickets. If an event is cancelled, we will refund the price of the ticket only. Service fees, processing fees, and any other fees—including delivery fees—are not refundable.
Lost Tickets:Lost tickets can be re-printed at the box office on the day of your event, with valid ID, for a $2.00 per ticket processing fee.
The lower main floor is called the orchestra and is divided into three sections. The center section generally runs from seats 101 – 114. As you look at the diagram, the left section has even numbers, starting with seat 2 on the center aisle and ending with seat 28 in the longest rows. The right section has odd numbers, starting with seat 1 on the center aisle and ending with seat 27 in the longest rows. Premium Orchestra seating is in the first seven rows, rows A-G.
The balcony is divided into four sections:
The Loge: Rows AA, BB, CC
Lower Balcony: Rows A - G
Middle Balcony: Rows H - M
Upper Balcony (Cloud Club) : Rows N - Q
There are five sections in the balcony. The center section generally runs from seats 101 – 112. As you look at the diagram, the far left section is evenly numbered, starting with seat 22 and ending with seat 32 in the longest rows. The left center section is evenly numbered, starting with seat 2 on the center aisle and ending with seat 20 in the longest rows. The far right section has odd numbers, starting with seat 21 and ending with seat 31 in the longest rows. The right center section has odd numbers, starting with seat 1 on the center aisle and ending with seat 19 in the longest rows.
Easy Access & Special Services
For your convenience, we offer easy drop-off and pick- up at our front entrance.
We also happily accommodate guests with wheelchairs, walkers, and those who require infrared listening devices. Please mention this information when you buy your tickets. Much of the main orchestra is completely step-free and our accessible rest room is conveniently located on the main floor behind the rear orchestra. Please note the balconies and the loge are accessible only via steps, with no elevator service.